About the "concierge" seasonal job in Vacation Niseko
April 19, 2018
In this blog post we are going to look at the "Concierge" job with greater details.
There is a very subtle difference between the "Concierge" job and the "Front Desk" job, and some other companies can exchange those job descriptions one with each other.
The way we use this word is that the "concierge" job is a "luxury Front Desk": Overall the objectives of the job are the same, however a concierge is responsible for less guest and as a result can follow-up a bit better with the results of the guests. Most of the time the concierge will drive the guests to and back from the slopes.
For example, LOFT Staff are responsible for four apartments, so a maximum of 25 guests - and in ASPECT the concierge team is responsible for a maximum of 60 guests.
You will manage the check-ins and check-outs and drive guests around the village during their stay.
As you will see the same guests often, you will be able to exchange quite a lot with them.
The LOFT/Aspect concierge will be:
Someone ready to spend a considerable amount of time behind the wheel, snow or shine.
Someone ready to present a professional appearance at all times.
Someone ready to be energetic and build a rapport with guests, without being intrusive or loud.
Someone ready to learn a lot of information in a short amount of time. For example, learning about all the restaurants in town to be able to recommend them to the first guests arriving in resort.
Your ideal profile:
Enthusiastic, Dynamic, Reliable
Experienced in hospitality in luxury properties or other ski resorts
Having travelled in several regions of the world, open to other cultures
Ski level is not a requirement - an interest in winter sports is!
Some Japanese proficiency is definitely a plus.
Valid International Driving license required, experience on driving on snow a plus. Willingness to drive guests around through all degrees of weather is mandatory.
Beginning of December 2018 until end of March 2019 (Full season)
I'm busy working on my blog posts. Watch this space!